Return and Exchange Policy
Stuhrling India is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.
7- days Return Policy for Domestic orders only
In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.
Note:Shipments returned through any other logistic partner will not be accepted.
Return Charges Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.
How to Initiate the Refund Process?
1. Customers should contact Stuhrling India customer support on (91) 120 4299992 or write to firstname.lastname@example.org within 7 days from the receipt of product. 2. Customers should not return the product before receiving a confirmation mail from Stuhrling about the same. 3. All the products must be returned in their original condition, unaltered and unused, in packed condition.The courier partner will not accept return shipments in case the package is not sealed by customer. 4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
Refund: We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible. Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of stuhrling.in.
Domestic Order: In case of domestic order (where the product is shipped within India) 100% refund will be made. In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product (s) at the warehouse of Stuhrling India.
Exchange We regret to inform that exchange of products is not possible for the products bought from our website. However customer can choose to return the product as mentioned earlier.